Refund policy

This policy applies to CraveIt subscriptions, SMS credit bundles and automatic top-ups sold by Arbour & Anchor Limited, trading as CraveIt. It forms part of our Terms.

14-day money-back guarantee

If you are not satisfied with a purchase, request a full refund within 14 days of the order date. This applies to Premium subscriptions, SMS credit bundles and automatic top-ups.

Prices are quoted excluding GST. A refund returns the full amount you paid, including GST.

How to request a refund

Email hello@craveit.nz with the email used for your purchase and enough detail to identify the order. Approved refunds go back to the original payment method through our payments provider.

SMS credits on refund

When an SMS bundle is refunded or charged back, the credits from that bundle are removed from your balance. Included monthly texts, free and bonus credits have no cash value and are not refundable.

Automatic top-ups

Each automatic top-up is a separate bundle purchase and is treated the same as a bundle you buy yourself. Request a refund within 14 days; the credits from it are removed from your balance. Turning off automatic top-up or removing your card stops future charges but does not refund past ones.

Subscriptions

Cancelling stops future charges, and access continues until the end of the paid period. Cancelling is not itself a refund. To refund a current charge, request it within 14 days as above.

Unused SMS credits when an account closes

If you close your account, we refund unused paid SMS credits to the original payment method, less a one-off administration fee shown on our Pricing page, plus GST. If the unused paid balance is less than the fee, nothing is paid out.

Your rights

Nothing in this policy limits any right that cannot lawfully be excluded.